At Work, At Home, Made Your Needs Clear So many times, we get upset because someone did not do what we wanted how we wanted it, and we did not get our needs met. The easiest way to overcome this is to be crystal clear about what you want and ask for it. Most people…
All it Takes is Kindness and Attention A few weeks ago, between appointments, I ran into Dillards to return something and stopped by the Estee Lauder counter. Surprisingly, I had a delightful time. Karen greeted me warmly, inquired as to my needs and then went a step further. She got to know me. She observed…
Educate, Entertain, Add Value People just starting in social media often ask me what they should post. Write about your expertise, what you know well and the latest trends in those areas. Share quotes, statistics, and stories. Always add value and be a source of information and help to those following you. Be a positive…
Take a Tip from PR Specialists If you’ve ever watched a scandal unfold, you’ve seen how well or poorly it can be handled. Most PR professionals believe in breaking an imminent story first, so that they can control the message and lead with the truth. That’s good advice for sales as well. If you know…
Everyone Is Different: Pay Attention to Their Needs Do you know how your clients prefer information? I recently learned that one of my important contacts really dislikes the phone, and prefers skype or face to face meetings. That was a big surprise to me. And a little challenging since she lives on the West Coast…
Ask Questions About Their Work & Interests When you meet someone at a networking function, the temptation is to share all your latest new products and services. That’s the wrong move. What’s much more effective is to ask a series of questions that get them talking about themselves, such as: 1. How did you get…
Stop Judging and Criticizing Yourself One of the most destructive habits so many of us have is judging ourselves when we make a mistake and badmouthing ourselves. It’s been said we have between 40,000 and 50,000 thoughts a day and that 75-85% of those thoughts are negative. Everyone has some kind of voice that tries to…
Keeping It In Can Be Very Unhealthy Anger can make you ill. When small children have a temper tantrum, they get it all out and are fine half and hour later. Adults tend to not be so lucky. They site and fume and let the anger build until they explode, often at a loved one….
Are Looking for the Good or the Bad? Remember the astonishing statistic that 88% of American workers NEVER receive thanks for the work they have done? Some managers expect the worst of their employees. They are constantly micromanaging them, looking for errors, hoping to catch them in a mistake. Resilient leaders understand pressure and are…
Know Your Competitors and Partner with Them As Thomas Friedman wrote, the world is flat, with increasingly expanding Internet markets worldwide. For a long time, some industries eschewed their competition and worse, bad-mouthed them. But in the world of present and future, collaborations and partnerships can go a long way towards success and profits. Research…