A common issue I have encountered working with hundreds of speaking and training clients all over the US is failure to deliver bad news in a timely manner. Most people don’t deliver bad news because they are afraid of the reaction. They know the co-worker, employer or customer will be unhappy, maybe even angry. And…
Set Boundaries to Cut Down on Stress this Season There’s no question that the holidays can bring out the best and the worst in people, particularly families. There’s so much pressure to decorate, get the right gifts, prepare for visitors, cook and clean and handle excited children, all on top of work. So how do…
You Can Have Greater Influence on Others Brendon Burchard, in his excellent new book, High Performance Habits, shares some excellent tips on how to increase your influence. Teach people how to think. When you are working with others, whether in a team, on a committee, or your employees, ask compelling questions which make others think. …
Why High Performers Burn Out Without Limits Mary’s mother demanded enormous amounts of her time, even though she was healthy and independent. Instead of declining the constant requests, Mary said yes. Again and again. She ignored her work. Neglected her health. Strained her marriage. Eventually, her body intervened. She became ill and could not work….
The Key to More Effective Relationships at Home and Work Oracle Vice President Meg Bear says empathy is the critical 21st century skill. In an article in Fortune Magazine, business experts cite emotional intelligence as one of the most needed business skillsets for the coming decades. Developing emotional intelligence strengthens trust, empathy, and clarity, all…
“Argue for your limitations and sure enough, they’re yours.” Richard Bach 75-85% of those most of our daily thoughts are negative. We judge ourselves severely, we think we should do it better, we compare ourselves to others and find fault with ourselves. Oprah said, “Comparison is violence against oneself.” Powerful! In her book, Your Body…
In today’s dog eat dog world, you will go farther faster by cultivating positive relationships at work. Use these tips to build rapport and create a better work environment.
Are you one of those people who is chronically late? Who always rushes from place to place and leaves people waiting on you, creating tension before you even start? Do you realize that being late is actually a broken agreement, that it says to the person you are meeting “You are not important enough to…
One of the most common questions I hear as a professional speaker is how to overcome nervousness and anxiety when presenting. The answer is simple and reliable: preparation. When leaders prepare deliberately, confidence follows. Anxiety fades. Presence strengthens. Four Ways to Prepare for Great Presentations 1. Prepare Your Material Know your message thoroughly. Research your…
One of the most important dimensions of any marketing plan should be customer retention. The best way to keep your business healthy and keep your business growing is to take excellent care of your existing customers. They are your best source of referrals and future work. Even if the primary work you have done for them has been…