Manage Your Email Time and Reduce Stress I’ve heard so many professionals tell me in my speeches that they get hooked by their email and get stressed out. Some even have an alarm that rings or chimes every time a new email comes in. Turn that OFF! No wonder your stress levels are skyrocketing through…
Don’t Deny Others the Chance to Assist Recently, I heard from a friend in the hospital who is critically ill. She had been there for 5 days and was calling to let me know. I was so grateful to know what was going on, to be able to pray for her and check on her. I…
AT & T Did Not Make This Customer Happy Have you ever had the experience of dealing with someone where you just could not get anywhere and you were incredibly frustrated, maybe even furious? Enter AT&T business, whom I have used for decades. When we moved to Florida , I set up my business account…
Have you ever been to a restaurant with a huge menu? I have and it just frustrates me because there is too much to focus on. Most of us think that “more” is always better. But recent research indicates that is not the case. In the book Switch by Chip and Dan Heath, authors of…
Have you ever noticed that some words impact you very differently than others? As Stephen Covey writes in the introduction to Aspire by Kevin Hall : “words sell and words repel, words lead and words impede, words heal and words kill.” What words do you use in your conversations with co-workers, employees, loved ones? …
Stop Judging Yourself. Strengthen Your Inner Dialogue. Entrepreneur Barbara Corcoran has spoken openly about early struggles with learning and sensitivity to being labeled “dumb” or “stupid.” Rather than allowing criticism to define her, she retrained her internal response. When confronted with doubt or condescension, she tells herself: “I have a right to be here. I…
You Can Overcome Holiday Stress All too often the pressure of meals, gift-giving, family dynamics and time management get to be too much. Here’s how to prevent and beat that holiday stress. • Ask for help. If you are cooking a holiday meal, don’t do it all. Be specific and ask each guest to bring…
Change Your Physiology with Power Poses “Our nonverbals govern how other people think and feel about us.” Amy CuddyAmy Cuddy, in her excellent TedX video on youtube, shares some fascinating information about body language and positions of power. Many people collapse in on themselves during periods of stress, demonstrated physically by crossed legs, ankles,…
Have you read this book? First, Break All the Rules, What the World’s Great Managers Do Differently is a compilation of the findings of Gallup poll researchers who interviewed over 1 million employees, 80,000 managers and 400 companies. The book makes several great points. One is how to determine the strength of any workplace. Ask your employees these questions: 1….
Once Every 6 Weeks Clients frequently ask me to create their marketing strategy and their marketing materials. But I always want to know how they are going to implement the strategy and follow-up using the marketing materials. One suggestion is to use the “once every 6 weeks” rule. With existing clients and prospects, be in front of them somehow, once…