It’s very important to stay in touch with your customers in some way, to learn what their needs are, how you can improve, and to show you value them. It’s key to growing your business. There are several ways to find out what your customers think. One is a customer satisfaction survey, which can be done…
One of the interesting things about success is that many people don’t feel they are worthy of it. In fact, they judge themselves harshly for past mistakes and use that as a reason to feel like a fraud when they achieve key goals or levels of success. Sometimes they end up sabotaging themselves and limiting…
Like many people, I recorded the finale of the Oprah Winfrey show. Rather than have guests, she gave us a keynote speech filled with incredible wisdom. I’ve shared some of those nuggets below with suggestions for how you can implement them at work. One of my favorites is “Luck is when opportunity meets preparation.” How…
One of the most effective burnout prevention strategies is also one of the hardest skills to practice: saying no. Many people who appear calm, effective, and resilient are not managing more than everyone else. They are managing their boundaries better. Why Saying No Protects Your Energy If you have a demanding professional life and want…
One of the most important dimensions of any marketing plan should be customer retention. The best way to keep your business healthy is to take excellent care of your employees and existing customers. Even if the primary work you have done for them has been completed, check in regularly- at least once every 4-6 weeks. Educate your…
A great many studies including one on 2000 people found that being kind to others decreases stress and enhances mental health. Pick one day this week and choose to deliberately commit 5 separate acts of kindness. These should be chosen and intentional acts, but they do not need to be big things. Something as simple…
Water and Food Make a Big Impact Many people are working longer hours and doing the work of several people. Hunched over a computer or isolated in a cubicle, these folks’ very work environment is not conducive to health. So change that. At least 3 times a day, get up, stretch, go for a walk outside,…
You may think that when you get to a certain level of income, or find the right life partner, that you will be truly happy. But the research shows just the opposite is true. You need to be happy first, and then the success, relationships and accomplishment will come.
When someone is speaking to you, do you stop what you’re doing and look them in the eye, giving them your full focus? Most of us do not, because we’re multi-tasking. This can be a big mistake if you want your co-workers and loved ones to feel valued and heard. Focus on them, don’t do anything else, nod…
Listening to Music Can Boost Your Immune Function A 2006 Journal of Advanced Nursing study showed that listening to music one hour a day for a week reduced symptoms of depression by 25%. Music, especially classical music, can also serve as a powerful stress-relief tool. Listening to Pachelbel’s famous Canon in D major while preparing…