The Powerful Value of Naps

Exhausted woman Are You Getting Enough Sleep?

Most Americans are not.  In fact, 40% of the US population is sleep-deprived.  According to the World Health Organization, less than 7 hours a night is considered a carcinogen, cancer-causing agent.

 

If you get less than 7 hours, you are:

•3 times more likely to catch the cold or flu
• likely to carry an extra 20 pounds of weight
• 4 times more likely to have a stroke over age 45.

What’s the solution?  For many people and more and more companies- naps!

I love naps.  I hated them when I was a kid, but today, I find them rejuvenating and energizing.  Naps work!  And there is a great deal of research to support it.

Naps of half an hour or less don’t interfere with sleep patterns, and  can restore clarity, alertness, and memory.  Albert Einstein was a big fan of naps. Zappos.com has a nap room and employees are encouraged to use it regularly.  More and more corporations are providing nap rooms.  Many railroads have them, and even Ben and Jerry’s believes in naps.

An exhausted employee is an ineffective and possibly dangerous employee. Both Chernobyl and Three Mile Island were related to sleep deprivation.

Sara Mednick, author of Take a Nap, Change Your Life, says a 20 minute power nap is very light and easy to wake from, and good for your motor memory.   A nap of 20 – 60 minutes is slow wave sleep, which is restorative.  It promotes muscle and tissue growth, as well as memory  performance.

“Sleepiness alone costs the American economy and employers about 18 billion dollars a year,” says Darrel Drobnich of the National Sleep Foundation in Washington, DC.  So why not address that proactively and provide a nap space at work?

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Top Five Stress management Tips

Stress express book coverMost of you know I have just written a new book Stress Express! 15 Instant Stress Relievers!(http://www.stressexpressbook.com) After researching burnout for over a decade, partly due to having experienced a great deal of stress personally, I have found several stress management techniques that really make a difference in terms of decreasing anxiety, preventing burnout and helping you feel better fast.

Here are my top 5 stress management tips! Let me know which works best for you!

Sleep!The World Health Organization is considering labeling less than 7 hours of sleep a carcinogen- a cancer-causing agent! That’s how dangerous it is! If you get less than 7 hours, you are at a cognitive disadvantage, and are prone to weight gain and sugar issues. 40% of Americans get less than 7 hours a night- are you one of them? Try going to bed earlier- no phones, no TV, just a quiet dark room and settle in 1 hour before you want to sleep so your mind can quiet down.
DO NOT check your email before bed!

Laugh! Little children laugh 400-500 times a day; most adults laugh 7-10 times. One study showed that one big belly laugh is equal to 45 minutes of stress relief. Laughter also extends your life by improving your immune system, lowering your blood pressure and improving your brain function. We could all up our laughter quotient. Try listening to comedy channels on satellite radio, watching the comedy channel, or asking friends if anything funny has happened to them recently. Play comedy CD’s in the car when driving in rush hour traffic and watch your tension melt away.

Optimism Did you know that optimists live 7 years longer than pessimists,have better lung function and are far less likely to die young or die from cancer? Several studies from NIH and Yale demonstrate this. Pessimists are 25% more likely to develop heart disease. And since optimism is 75% learned, you can shift if you have been a negative thinker up until now.

Creative Expression! No matter how you like to express your creativity, from dancing, painting, singing, playing an instrument, writing, gardening, woodworking, scrapbooking, etc., creative expression keeps you in the present moment, free from worry about the past or future. Women with creative jobs have the cardio-vascular fitness of someone 6 years younger. And listening to music can reduce your depression by 25%, according to a study in the Journal of Advanced Nursing.

Volunteer. Doing something for someone else less fortunate instantly changes your perspective and makes you grateful for your life. Research shows that volunteerism, relieves depression, improves interpersonal skills, increases your longevity and strengthens the community. There are infinite ways to volunteer, from helping your neighbor care for their pet to working in a soup kitchen to building houses for Habitat for Humanity. Get involved and see what a difference it makes in your life.

Have a fantastic week, filled with good stress-relieving activities. Stay Fired Up!

The Value of Great Customer Service

Last night, we had two completely different dining experiences, which highlight the value of excellent customer service. It was a special occasion: we were celebrating the fact that my new book, Stress Express! 15 Instant Stress Relievers had been sent to press. We had invited some dear friends for a nice dinner out. We chose a beachfront restaurant, made reservations for a waterfront table, got dressed up and drove over. After we were seated, a waitress who clearly did not want to be our waitress came over and asked us what our member number was??? We explained that we were not members, that we had made reservations and no one had told us we had to be members. In a huff, she left the table, saying she had to talk to the manager.

We waited five minutes for the young, gruff and unpolished jr. manager to come over. He explained this was a private club. We said our friends so and so (whose family must have been members) had recommended the restaurant and that no one told us when we made reservations that we had to be members. He made it very clear that we had to leave now, in a rather embarrassing fashion. Completely insincerely, he said “I ‘m very sorry.” Not how I wanted my special night to start. Absolutely the opposite of ideal leadership communication.

We called our friends, who had nearly arrived, and told them our conundrum. We then tried to figure out where we could go on a Sat. night. I called the Aqua Grill in Ponte Vedra from my cell, made reservations for four.

That was the beginning of our special night! We were greeted warmly when we came in and seated shortly after we arrived. My husband told the general manager, Cary Paige, about our unfortunate experience and how this was to be a celebratory evening. Cary empathized and demonstrated quickly his philosophy of service. After we were welcomed enthusiastically by Tricia, who artfully described the best entrees on the menu, we were treated to a complimentary serving of BangBang shrimp- absolutely delicious. We were so touched that they would make that generous gesture, but that was just the beginning. Throughout the evening, Cary, Tara and Tricia came to check on us, find out about the book and chat with us. Their interest in us and our experience was clearly genuine and made us feel valued. Every appetizer (we had three more) was scrumptious and our entrees were equally so. Generous servings of delicious food delighted us all, plus we had a lovely view of the lake. The highlight came when the dessert arrived with a miniature drawing of my book (with title ) in raspberry syrup! What a great touch. So thoughtful and so memorable. Of course we got a photo and I was absolutely thrilled. Now that was excellent customer service.

What they did at Aqua Grill was listen and make us feel valued. They took an extra few steps to turn around a special night and we will never forget it. Their interest in us was sincere; they delighted in celebrating with us. Their culture of service carried from the top down to everyone we encountered. They invested in us and they will definitely see the return. It’s now my new favorite restaurant and I will share with others how terrific they are. Although it’s rare, great customer service pays off in untold dividends. Thank you Aqua Grill, for a fabulous night!

http://aquagrill.net 950 Sawgrass Village Ponte Vedra Beach, FL 32082 (904) 285-3017