If you have any kind of business that depends on local traffic, such as a restaurant, insurance company, retail store or more, you will want to improve on your local presence through many newer vehicles. Be sure you have a listing on Google Places (it’s free) and be aware that people can put reviews there. …
Focus on Customer Needs First and Foremost All too often, as a CEO, entrepreneur, manager or leader, we are looking at our bottom line, our corporate goals, our sales forecasts. etc. Equally important is to focus on the needs and issues of our customers and clients. What issues are they facing? What is happening in their industry? How can…
Praise Others and Say Thank You According to the US. Department of Labor, 46% of all people who quit do so because they felt they are not appreciated for the work they do. According to James Howard, 92% of workers say that when they finish a project, their supervisors say NOTHING! 88% of American workers never…
The Dangers of Toxic People In his book, Social Intelligence, Daniel Goleman writes about recent brain research which is quite compelling. “One person’s inner state affects and drives the other person…. We actually catch each other’s emotions like a cold.” The more significant the relationship, the greater the impact on the other person. This is…
Last week, I had the privilege of attending three different seminars, one on social, local, mobile media from the Florida Times Union, one on corporate wellness from Welcoa’s David Hunnicutt, and one on the huge changes at Google on line. This all happened in the space of 48 hours, so you can imagine how stimulated…
One of the most profound and powerful books I have ever read is Non-Violent Communication by Marshall Rosenberg. Written by a man who has negotiated between Palestinians and Israelis, gang war members, business associates and married couples, this book holds the key to getting what you want out of good relationships. Seemingly simple, his concept has 4 major components for any meaningful…
At the end of each day, record 10 small successes you’ve had that day. Anything you intended to do and did is a success. Catch yourself in the act of doing things right and see how much
happier and more fulfilled you are.
Are you aware that every pile of clutter in your office or home is sapping your energy? Every book you have not finished reading, every article you not have finished, every corner of clutter registers inside as an incomplete. These incompletions drain you and your energy, which could be better used on high results tasks. There are several books…
It’s very important to stay in touch with your customers in some way, to learn what their needs are, how you can improve, and to show you value them. It’s key to growing your business. There are several ways to find out what your customers think. One is a customer satisfaction survey, which can be done…
One of the interesting things about success is that many people don’t feel they are worthy of it. In fact, they judge themselves harshly for past mistakes and use that as a reason to feel like a fraud when they achieve key goals or levels of success. Sometimes they end up sabotaging themselves and limiting…