If You Don't Know What's Going On, Ask
One of the hardest parts of any job is feeling like you are missing critical data you need. Sometimes that data is product and service-related and other times, it is personnel-related. If you are in a siutation where you don't know the guidelines, you don't understand the dynamics or ramifications of a decision, or you are not sure of the politics around a given issue, ask someone wise whom you trust ( preferably someone higher up.)
Explain that you sense there might me something more to a given issue, and that you would like the history of it, Ask if they could they please share their perspective. Then, make your decision from a more informed viewpoint.
Diplomacy and tact are key in every workplace, and thinking rather than reacting will serve you well. It can be time consuming to flesh out all the dimensions to a given siuation, but it may well be worth it if you want to be successful, get promoted and create greater results. When in doubt, ask.
It is far better than assuming, which can frequently get you in trouble! Knowledge is power.
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