Tag Archives: sales

Are You Losing Customers?

Are you so successful that you can afford to lose good, long-term customers?  Most of us want to retain customers and continue to provide value for them.  But  inflexible policies and procedures can cost you business. Let me share a … Continue reading

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No More Excuses

Not long ago, I met a gentleman who was downtrodden and beleaguered. He explained to me all the reasons his business was not doing well and declared that he was just no good at that Internet stuff.  He also went on … Continue reading

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The 1 Key to Great Presentations

Do This and You Cannot Fail So many people ask me as a professional speaker how to overcome nervousness and anxiety about public speaking. And the answer is really simple: PREPARATION.  The more you prepare in 4 ways, the more … Continue reading

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5 Ways to Fire Up Your Sales

Ignite Your Sales with These Quick Tips  Never push a prospect- add value. Never force or manipulate- demonstrate listening and caring. 1.Truly listen to your customers Everyone wants to be heard, and appreciated. Ask what their needs and concerns are, … Continue reading

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Unlimited Choice is NOT a Good Thing…For Your Business

Have you ever been to a restaurant with a huge menu?  I have and it just frustrates me because there is too much to focus on. Most of us think that “more” is always better.  But recent research indicates that … Continue reading

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Sales Tip: Overcome Objections by Leading with Them

Take a Tip from PR Specialists If you’ve ever watched a scandal unfold, you’ve seen how well or poorly it can be handled.  Most PR professionals believe in breaking an imminent story first, so that they can control the message … Continue reading

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Why is Good Customer Service So Rare?

Ok- I admit it- I’m frustrated.  Very frustrated.  I have dealt with many vendors including phone companies, insurance companies, and banks this week who seem like they could care less about their customers.  They don’t return phone calls, they change … Continue reading

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Fire Up Your Marketing with Genuine Testimonials

 Use Longer, Meaningful Testimonials for Impact We’ve all seen the phony sounding TV commercials with hackneyed phrases that don’t ring true. That is not good advertising. It turns us off. What is highly effective is the use of authentic customer … Continue reading

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