How’s Your EQ?

The Key to More Effective Relationships at Home and Work

Listening handshakeOracle Vice President Meg Bear says empathy is the critical 21st century skill. In an article in Fortune Magazine, business experts cite emotional intelligence as one of the most needed business skillsets for the coming decades.

What is Emotional Intelligence?

It’s the ability to be aware of and manage the emotions of yourself and others, and constructively communicate as a good team member.

Those will poor self-awareness tend to be brusque, rude, narcissistic, critical and rigid . Those with poor self-management react strongly, yell, interrupt and disrespect others. Those with poor self-motivation procrastinate, blame others.

 Increase Your Emotional Intelligence

• Become an excellent listener. Don’t interrupt, have open body language and
don’t check your cellphone while listening.  Give full eye contact and attention. Summarize what they said and ask questions.

• Develop greater empathy.  Show caring, even if you haven’t have the same experience.  You can say things like “That sounds hard for you.” “I understand this is difficult.”

• Get to know yourself more.  There are great books out like Strengths-Finder
and plenty of free personality tests on line.  Discover your strengths and areas for improvement.  Often work conflicts are the result of personality differences.

Workplace problems• Pay attention to the body language of others.  What is not being verbally said?

• Be a source of positive encouragement to others. Find the good.

Those are just a quick start on how to improve.  Put them into practice and watch your life get better.


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