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Tag Archives: Customer Service
Are You Losing Customers?
Are you so successful that you can afford to lose good, long-term customers? Most of us want to retain customers and continue to provide value for them. But inflexible policies and procedures can cost you business. Let me share a … Continue reading
Posted in Success
Tagged business relationships, Customer Service, customer service, sales, success
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The NO, NO, NO Woman
Recently, I was shopping at a retail store which had a big sale. (This was a week before Black Friday.) I had half an hour before my meeting and zipped in, found what I wanted and stood in a looonnnng … Continue reading
Posted in Success
Tagged Customer Service, customer service, success
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Easiest Way to Make More Money
One of the most important dimensions of any marketing plan should be customer retention. The best way to keep your business healthy and keep your business growing is to take excellent care of your existing customers. They are your best source of … Continue reading
Posted in Success
Tagged business relationships, Communication, customer retention, Customer Service, success
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Good Customer Service- NOT
AT & T Did Not Make This Customer Happy Have you ever had the experience of dealing with someone where you just could not get anywhere and you were incredibly frustrated, maybe even furious? Enter AT&T business, whom I have … Continue reading
Posted in Success
Tagged Anger, Communication, Customer Service, customer service, success
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Why is Good Customer Service So Rare?
Ok- I admit it- I’m frustrated. Very frustrated. I have dealt with many vendors including phone companies, insurance companies, and banks this week who seem like they could care less about their customers. They don’t return phone calls, they change … Continue reading
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Tagged business relationships, Customer Service, customer service, sales, success
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Fire Up Your Marketing with Genuine Testimonials
Use Longer, Meaningful Testimonials for Impact We’ve all seen the phony sounding TV commercials with hackneyed phrases that don’t ring true. That is not good advertising. It turns us off. What is highly effective is the use of authentic customer … Continue reading
Posted in advertising, Success
Tagged advertising, authenticity, business relationships, Communication, Customer Service, Marketing, marketing, sales, success, testimonials
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Fire Up! Your Business Standards
You Do Have the Power to Stop Negative Behavior No matter what kind of professional you are, CEO, executive, business owner, doctor, lawyer, manager, you have the right and indeed, the responsibility, to set standards for your workplace. Many fields have set standards … Continue reading
Posted in Success
Tagged business management, business relationships, communication, Communication, Customer Service, employee engagement, employee engagement, management, standards, Stress Relief, success
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