Are Your Emails Alienating People?

Do Your Emails Come Across as Rude?

Apparently, how you start and end your emails makes a big difference.  You may think that sending a quick, curt response without saying Hello or Thank You is the best way to work.  But that's not true.

Data scientists at Boomerang reviewed some 350,000 emails and found that tone in emails has a big impact on whether the recipient responds.

Here are the takeaways on sending emails:

Start with a friendly, informal tone, and always say "Hello, Hey or Hi."  They get a 15% greater response rate than "Dear." Surprisingly, "Hey" is the most effective!

End your emails with some kind of gratitude, like thanks, thank you, or In appreciation.  Using "Best" is the worst way to end an email (Woops- I've been guilty of this.)

Be very careful with CC's and group emails.  Nothing irritates people more than seeing everyone's trivial response to a non-essential email.

Try not to be too brief.  Always include something warm and friendly.  Something like, "Hi Bill, I understand. Thanks," is more effective than "Got it" which may come across as sarcastic, according to Travis Bradberry.

Avoid using Urgent or ASAP unless you've called them and not been able to reach them. Instead of using those words, say why it is urgent in your subject line: Ex: "Critical deadline for ad is at noon.  Please respond ASAP."

Never use email to berate someone in an email.  If you file a customer complaint, be specific and accurate.  Use positive language and suggest alternatives that will assist, not condemn them other person. "It would have been helpful if..."  "A good customer service agent does..."  If you are correcting am employee, talk to them in person.

You can make all your emails more successful and effective with these tips.  And if you have found something else that works especially well, please write me at



Update to Our Privacy Policy

As you probably know by now, the European Union's General Data Protection Regulation (GDPR) has introduced new standards for emails.  We have updated our privacy policy, which can can see here.  We value you so much as a reader and an individual and we have never sold or given away our mailing list to anyone or any company and we never will.  We value you too much to ever do that.  Please consider this your notice of update.

If you enjoyed this please share it with others. Sign up for tips on success, marketing, and stress relief

©2018, Snowden McFall,
All Rights Reserved You may reprint with full credit and permission.

Follow me on social media


Could a Cold Shower Prevent Depression?

cold showersCold Showers Have Amazing Benefits

Cold showers and ice baths?  How could those help me?  About a month ago, I attended a 5 day workshop with one of the world's leading personal development coaches and speakers, Brendon Burchard.  He coaches Oprah and her team.

In sharing various techniques for maintaining energy and vitality, he explained how he took ice baths every night during the training, to reduce his inflammation and revitalize.  He said it made him feel twenty years younger.

Anthony Robbins plunges in a 57 degree pool for one minute every morning.
Famous athletes and performers like Lebron James and Usher use the same technique after events.

A bit horrified and intrigued, I decided to investigate.  I must say, I've been taking cold showers for a month and they really make a difference.  There's no question that you have to get used to them, and some days, all I want is a hot shower.  But even then, I finish with the bracing cold to get my energy up.  It works. . It takes a while, but it works.  Here's why:

How Cold Showers and Ice Baths Heal Your Body

1. They reduce inflammation.  Most all of us have it, believe it or not.  Pain, soreness, tense muscles, illness- all of that usually has inflammation associated with it.  Just like you put ice on a swollen ankle, cold water and ice baths lower inflammation levels significantly.

2. They get your circulation going, really.  Ask anyone who's done the Polar Bear dip in the middle of winter into freezing water.  Cold showers and ice baths boost circulation and reboot your system.  They help you be clearer and more alert.

3. They clear out lactic acid and toxins in your body, according to Dr. Ben Kim.  LeBron James says his legs feel much better and fresher the day after.

4. And yes- they do relive symptoms of depression. Cryotherapy releases endorphins, the feel good hormones, and creates an analgesic effect.

Check with your doctor before you start a cold water  shower or ice bath regimen.  Im still not ready for an ice bath, but I do derive great value from my cold showers.  Try it yourself.  You may well find that it becomes one of the most valuable tools to start your day.

If you enjoyed this please share it with others. Sign up for tips on success, marketing, and stress relief

©2018, Snowden McFall,
All Rights Reserved You may reprint with full credit and permission.

Follow me on social media




photo from Aweber library

How to Have Greater Influence

"We're not who we say we are, we're not who we want to be.  We are the sum of the influence and impact that we have in our lives on others." Carl Sagan
How to have greater influenceWhen I was in second grade, I made it to the finals of the school poetry contest.  And I lost. I was devastated, but what got me through were kind words of encouragement from my second grade teacher, Mrs. Monroe.  She believed in me. Seven years later, when I received the Headmasters Award at that same school, she hugged me and said, "I always knew you were special."  Mrs. Monroe had enormous influence in my life and she made a big difference.  You have that same ability.

Tips To Create Greater Influence

 Ask for help with something.  You never know whether you have influence until you ask for help. Get better at asking for specific assistance and at phrasing your requests. Benjamin Franklin recommended asking an enemy for a favor. He believed it would turn the tide of how they felt about you.
• Set a tone for good.  No matter what is going on in your company or organization, highlight the positive.  Research shows that when people focus on solutions to problems, they innovate and overcome the paralysis of negativity. They are 20% more creative in developing answers to issues.
 Start the day with positive input.  Research done by Michelle Gielan and Shawn Achor uncovered that just 3 minutes of negative news in the morning ups the odds of your having a bad day by 27%! Give your team, your employees and co-workers good news in the morning and set their tone for success.
• Start each conversation with something positive. This is especially effective with doubters and naysayers.  Ask them what good things are happening in their lives. It changes their thinking,
• Champion others.  Support their causes and initiatives. Give credit where it's due.  Encourage others.  You never know the impact you will have.
• Teach people how to think. Brendon Burchard, in his new book, High Performance Habits, suggests you influence through questions like "What do you think about...?"  "What would happen if we tried...?" "How should we approach?" "What ideas do you have about..?"  Get others thinking and contributing.  Listen to their feedback and don't shut them down.  Thank them and consider what they have said.
 Challenge others to grow. Whether it's your employees, family members or friends, ask them what their next steps are, how they can get better at what they're doing, how they can treat others better, how they can improve.
• Be a good role model.  Think about those who have been role models for you.  How can you be a role model for others?  What can you do differently? How can you live at a higher standard of excellence and add value to others?
Influence is progressive and cumulative. By believing in others, sharing a positive perspective, encouraging them and yourself to be better people, you  influence more than you can imagine.  Demonstrate excellence and others will emulate you.  Learn from others and share your wisdom.  Champion others and add value to their lives. You will absolutely have an impact.

Bounce Back from Trauma

Hurricane Irene brought trauma to many in Florida Sadly, in today's world, trauma is more common than ever.  Shootings at schools, hurricanes, tornadoes, fires, car accidents, violent attacks, war, sudden loss- all of these create trauma and deep emotional stress.  All human beings are emotional creatures with deep-seated feelings, whether we acknowledge them or not.  Trauma can manifest in many ways and PTSD (post traumatic stress disorder) can show up years, even decades later.

Something recently triggered my feelings of PTSD from my childhood and it really threw me out of balance.  I am normally a confident, happy and expansive person, but this plunged me back into feelings of powerlessness and despair.  It took me a few hours, but here are some of the tools I used to bounce back.

How to Bounce Back from Trauma

1. Don't try to function as usual.  I cancelled my afternoon appointments and knew
I needed to take care of myself.

2. Acknowledge your pain to someone you can trust.  Explain your feelings and
ask for their help and support.  Close friends, therapists or counselors can all help.  If
they know you well, they know what will help- whether it's a hug, quietly listening to
you or just comforting.

3. Do something physical. I went for a bike ride.  You may want to work out, pound a
punching bag, or go for a run to release the trauma.

4. Ask for spiritual assistance.  Meditate, pray, be mindful. Walk in nature and take in the beauty. Be very gentle with yourself. Trauma is painful.

5. Take a nap.  This one of the most powerful ways to release trauma.  For me, everything is always better when I wake up.

6. Be ruthlessly impeccable about what you allow into your consciousness.  Later that evening, I turned on one of my favorite tv shows and for some reason, it featured something horribly violent.  I immediately turned off the tv and read an uplifting book. Don't compound trauma with more upset. Fill your mind with positivity.

7. Make a list of what you are grateful for.  When you focus on your blessings rather than the trauma, you see how good your life really is and that the trauma is over.

8. Do something you love with people you enjoy.  I was blessed to attend a women's networking group the next day with terrific people where I could be of service and connect with others. They lifted me just by their presence.  I felt whole and exhilarated.

All of us experience trauma at some time in our lives. Hopefully, we get therapeutic support at the time of the trauma.  But it can still show up years later.   Find techniques that support your health and well-being and allow the best of you to come forward.

Love to hear what your favorite techniques are for bouncing back.  Write me at

If you enjoyed this please share it with others. Sign up for tips on success, marketing, and stress relief

©2018, Snowden McFall,
All Rights Reserved You may reprint with full credit and permission.

Follow me on social media