Good Customer Service- NOT

AT & T Did Not Make This Customer Happy

Screaming man who is very stressed outHave you ever had the experience of dealing with someone where you just could not get anywhere and you were incredibly frustrated, maybe even furious? Enter AT&T business, whom I have used for decades.  When we moved to Florida , I set up my business account with them. In the spring, my plan expired.  I was exploring savings options and called them to see what they could do on pricing.

They quoted me one price, but when I got the bill, it was much higher. I called and inquired if there was some mistake and they said no, and that was the bill.

So I explored other options and found I could dave over $65 a month with Comcast, bundling my services.  I called and canceled my AT & T service.

And then I got my bill.  At & T actually charged me $165 for canceling service. They said we had a "verbal agreement" which they refused to produce for me.  I never would have agreed to a cancellation fee when I was still exploring options. I explained all this and got NOWHERE.  ARGGGHH.

As a thirty year small business owner, I certainly would not treat my clients the way I was treated. There was no flexibility, no opportunity to do anything else.

And what they don't realize is that as a professional speaker, I encounter thousands of people in my audiences.  I love sharing great customer service stories.  And unfortunately, this is an example of a bad one.

When something like that happens to you, one of the best ways to deal with it is go work out.  Exerting your frustration on a punching bag or by running, biking, swimming or some other physical outlet makes you feel better.  You're doing something good for yourself and releasing the negativity of the experience.

How about you?  Ever had a bad experience with your telephone or Internet provider?Email me at orders@firedupnow.com.  I look forward to hearing from you.

 

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©2013 Snowden McFall All Rights Reserved. No duplication or reprinting without permission and author reference

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How to Banish Self- Doubt

Reference Points of Success

We all have times when we doubt ourselves, when life throws us a new curve ball and we just don't know how to handle it.  And frequently that means stress, anxiety, and self-doubt.
 
How do you maintain your confidence when sailing uncharted waters? You use Reference Points of Success™.
 
Quite simply, you make a list of other times in your life when you have encountered a big challenge and you overcame it. 
 
What did you do and how did you achieve it? 
What resources did you call upon? 
What new behaviors did you put into action?
What worked best?
 
Now after you have made your list, review it and see what parts of it can help your current situation. You have everything you need inside you to succeed at any challenge. I believe in you. 
Make it happen.
 

To sign up for Snowden’s ezine newsletter on stress, happiness, marketing and motivation, please go to: http://firedupnow.com/firedupemailregister.html

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©2013 Snowden McFall All Rights Reserved. No duplication or reprinting without permission and author reference

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Water is Critical to Your Health & Productivity

Are you massively dehydrated?

Glass of water from Stress ExpressIn many parts of the world, water is a rare and precious commodity. 780 Million people lack access to clean water. And yet in the Western world, we take it for granted, waste it on our lawns and forget to hydrate ourselves.

Every cell in our body depends on water to function properly.  Every day, we lose about 8 cups of water, which must be replenished.

A 2% drop in body water can trigger lack of concentration, short-term memory problems and trouble focusing.  A 5% drop in body fluids will cause a 25-30% loss in energy; a 15% drop causes death.  

80% of North Americans are suffering from dehydration, which causes:

• energy loss
• mental and physical exhaustion
• headaches and stiff joints
• anxiety and stress
• kidney stones
• cancer and diabetes

Even mild dehydration will slow down your metabolism by 3%!

A recent report says drinking 5 glasses of water daily cuts the risk of colon cancer by 45%, and the risk of breast cancer by 79% .  Imagine what would happen if you drank 8 glasses of water a day!

Caffeine dehydrates you as a diuretic, so for every cup of coffee or tea you drink, have two glasses of water. Avoid drinking soda.  The active ingredient is phosphoric acid, which leaches calcium from your bones, causing osteoporosis.

Carry around a glass water bottle, fill it regularly from the purified fountain at work, and drink it every hour.  You'll be amazed by how much more energy you have and how much better you feel.

 

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How to Prevent Last Minute Unpleasant Surprises

Proactive Strategy and Collaboration Make a Huge Difference

Clock from Stress ExpressDo you ever feel you are at the mercy of others when it comes to meeting your deadlines? Are you frequently caught short in terms of time or resources because one of your clients waited until the last minute to ask for your help? Does one of your vendors let you down on the same service over and over again?

In each of these circumstances, it would be ideal if your employees, clients or vendors changed. But in reality, that's not very likely to happen.

What You Can Do to Be Proactive

A far better approach is to be proactive. Ask your customers and clients what their plans are for the next 12 months. Ask them what projects they might need your support with and when the deadlines are for those projects.

Then mark your calendar and check back in with them regularly to see if they are on schedule. Be proactive and notify vendors that they will have work coming to them at a certain time and have them block out time in their schedule for you.  This way, you work on your terms at your pace and you are not caught by surprise nearly as often. Clients and vendors usually appreciate the advance planning and everything goes more smoothly.

 

To sign up for Snowden’s ezine newsletter on stress, happiness, marketing and motivation, please go to: http://firedupnow.com/firedupemailregister.html

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©2013 Snowden McFall All Rights Reserved. No duplication or reprinting without permission and author reference

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