Do You Know What Your Clients Think of You?

It's very important to stay in touch with your customers in some way, to learn what their Girl chatting on phgone, Fired Up!needs are, how you can improve, and to show you value them. It's key to growing your business.

There are several ways to find out what your customers think.  One is a customer satisfaction survey, which can be done via phone, email, or mail, with free instruments like  One of our services is to call their customers and interview them. These calls often yield great testimonial information, and many times, the customers tell us they want to do more business with our client.  Often they will describe some minor flaw or mistake, which then gets passed on to the client so they can fix it - fast. It is much less expensive to get more business from an existing customer than go get new ones.

Find out what your customers think and then take action accordingly.  It just may get you some new business.

@2011 Snowden McFall.  All Rights Reserved. No duplication without permission








The Fraud Syndrome- Does it Plague You?

One of the interesting things about success is that many people don't feel they are worthy of it. In fact, they judge themselves harshly for past mistakes and use that as a reason to feel like a fraud when they achieve key goals or levels of success. Sometimes they end up sabotaging themselves and limiting their growth, all subconsciously.  One of the keys to overcoming the fraud syndrome is authenticity.


Be Authentically Yourself

Watching the tv show "The Glee Project," what struck me most was how the producer and casting agent wanted these talented young people to be just BE THEMSELVES.  All too often, people feel they have to fit into some mold to succeed.  We think we have to achieve a certain degree, look a particular way, dress in special clothes to be accepted and loved.

And the truth is the opposite. When you are truly yourself, you are your most loveable and approachable.  As people age, they tend to relax more and more, caring less about what others think of them.  That is incredibly liberating.  As Emerson wrote, "To thine own self, be true." Live life according to your values and principles, be the wonderful, unique and gifted person that you are and share the best of yourself with others.  The world will be a poorer place if you don't.


@2011 Snowden McFall.  All Rights Reserved. No duplication without permission

Take Responsibility for Your Energy

Like many people, I recorded the finale of the Oprah Winfrey show. Rather than have guests, she gave us a keynote speech filled with incredible wisdom.  I've shared some of those nuggets below with suggestions for how you can implement them at work.  One of my favorites is "Luck is when opportunity meets preparation." How can you prepare for that window of opportunity in your life?
Oprah has inspired millions for decades, and yet managed to make each one of us feel like we mattered to her.  Quite a feat, quite a remarkable woman

What Energy are You Sending Out?

Oprah's also shared about brain specialist Jill Taylor, the author of My Stroke of Insight.  This compelling book chronicles her journey from massive stroke to full recovery. 
I read it recently when my father had a stroke and it gave me great insight.  Jill said "Please take responsibility for the energy you bring into my space." Doctors who treated her as though she wasn't there discouraged her; those who looked her in the eye and encouraged her made a world of difference.
So the question is, what kind of energy do you bring into the space of others?  It is upbeat, confident, compassionate, or is it critical, impatient, demanding?  Think about how you can make a difference in the energy you carry.  Also consider what energy comes into your life from others; you may want to limit your exposure to negative
people who complain and disparage others.
@2011 Snowden McFall.  All Rights Reserved. No duplication without permission