Tag Archives: listening

Give the Gift of Your Presence

Me and Cinderella Be Here Now In the US, we celebrated Mother’s Day yesterday.  My own mother died when I was 21, after a long terminal illness.  I still miss her delectible meals, artistic talent and haunting beauty.  While she … Continue reading

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A Good Customer Service Story

All it Takes is Kindness and Attention A few weeks ago, between appointments, I ran into Dillards to return something and stopped by the Estee Lauder counter.  Surprisingly, I had a delightful time.  Karen greeted me warmly, inquired as to … Continue reading

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Communicate Well by Asking Open-Ended Questions

And Actively Listen to the Answers At work, one of the best ways to improve your relationships with your colleagues, superiors and direct reports is to ask meaningful open-ended questions and then sit back and listen- actively.  In an earlier blog post, I described … Continue reading

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Fire Up Your Communication with Clarification

Minimize the Stress of Conflict with Better Communication So often when colleagues are disagreeing with each other, they rarely listen to what the other is saying. In today’s world, we are all so busy, it’s rare that people give each other their … Continue reading

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