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Tag Archives: listening
A Good Customer Service Story
All it Takes is Kindness and Attention A few weeks ago, between appointments, I ran into Dillards to return something and stopped by the Estee Lauder counter. Surprisingly, I had a delightful time. Karen greeted me warmly, inquired as to … Continue reading →
Posted in Communication, Customer Service, listening, Success
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Tagged communication, customer service, listening
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Communicate Well by Asking Open-Ended Questions
And Actively Listen to the Answers At work, one of the best ways to improve your relationships with your colleagues, superiors and direct reports is to ask meaningful open-ended questions and then sit back and listen- actively. In an earlier blog post, I described … Continue reading →
Posted in business relationships, Communication, listening, Success
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Tagged business relationships, communication, listening
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Fire Up Your Communication with Clarification
Minimize the Stress of Conflict with Better Communication So often when colleagues are disagreeing with each other, they rarely listen to what the other is saying. In today’s world, we are all so busy, it’s rare that people give each other their … Continue reading →
