Tag Archives: customer service

Are You Losing Customers?

Are you so successful that you can afford to lose good, long-term customers?  Most of us want to retain customers and continue to provide value for them.  But  inflexible policies and procedures can cost you business. Let me share a … Continue reading

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The NO, NO, NO Woman

Recently, I was shopping at a retail store which had a big sale.  (This was a week before Black Friday.) I had half an hour before my meeting and zipped in, found what I wanted and stood in a looonnnng … Continue reading

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5 Ways to Fire Up Your Sales

Ignite Your Sales with These Quick Tips  Never push a prospect- add value. Never force or manipulate- demonstrate listening and caring. 1.Truly listen to your customers Everyone wants to be heard, and appreciated. Ask what their needs and concerns are, … Continue reading

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Good Customer Service- NOT

AT & T Did Not Make This Customer Happy Have you ever had the experience of dealing with someone where you just could not get anywhere and you were incredibly frustrated, maybe even furious? Enter AT&T business, whom I have … Continue reading

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A Good Customer Service Story

All it Takes is Kindness and Attention A few weeks ago, between appointments, I ran into Dillards to return something and stopped by the Estee Lauder counter.  Surprisingly, I had a delightful time.  Karen greeted me warmly, inquired as to … Continue reading

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Why is Good Customer Service So Rare?

Ok- I admit it- I’m frustrated.  Very frustrated.  I have dealt with many vendors including phone companies, insurance companies, and banks this week who seem like they could care less about their customers.  They don’t return phone calls, they change … Continue reading

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What’s In it For Them?

Focus on Customer Needs First and Foremost All too often, as a CEO, entrepreneur, manager or leader, we are looking at our bottom line, our corporate goals, our sales forecasts. etc. Equally important is to focus on the needs and issues of our … Continue reading

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Take Excellent Care of Your Customers

One of the most important dimensions of any marketing plan should be customer retention. The best way to keep your business healthy is to take excellent care of your existing customers. Even if the primary work you have done for them has been completed, … Continue reading

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The Value of Great Customer Service

Last night, we had two completely different dining experiences, which highlight the value of excellent customer service. It was a special occasion: we were celebrating the fact that my new book, Stress Express! 15 Instant Stress Relievers had been sent … Continue reading

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