Tag Archives: customer service

A Good Customer Service Story

Posted on June 18, 2012 by Snowden McFall

All it Takes is Kindness and Attention A few weeks ago, between appointments, I ran into Dillards to return something and stopped by the Estee Lauder counter.  Surprisingly, I had a delightful time.  Karen greeted me warmly, inquired as to … Continue reading →

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Why is Good Customer Service So Rare?

Posted on January 27, 2012 by Snowden McFall

Ok- I admit it- I’m frustrated.  Very frustrated.  I have dealt with many vendors including phone companies, insurance companies, and banks this week who seem like they could care less about their customers.  They don’t return phone calls, they change … Continue reading →

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What’s In it For Them?

Posted on August 12, 2011 by Snowden McFall

Focus on Customer Needs First and Foremost All too often, as a CEO, entrepreneur, manager or leader, we are looking at our bottom line, our corporate goals, our sales forecasts. etc. Equally important is to focus on the needs and issues of our … Continue reading →

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Take Excellent Care of Your Customers

Posted on May 17, 2011 by Snowden McFall

One of the most important dimensions of any marketing plan should be customer retention. The best way to keep your business healthy is to take excellent care of your existing customers. Even if the primary work you have done for them has been completed, … Continue reading →

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The Value of Great Customer Service

Posted on June 27, 2010 by Snowden McFall

Last night, we had two completely different dining experiences, which highlight the value of excellent customer service. It was a special occasion: we were celebrating the fact that my new book, Stress Express! 15 Instant Stress Relievers had been sent … Continue reading →

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