Tag Archives: communication

Kindlings: How to Deliver Bad News

A common issue I have encountered working with hundreds of speaking and training clients all over the US is failure to deliver bad news in a timely manner. Most people don’t deliver bad news because they are afraid of the … Continue reading

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Speak Kind Words- Avoid Gossip

Have you ever noticed that some words impact you very differently than others? As Stephen Covey writes in the introduction to Aspire by Kevin Hall : “words sell and words repel, words lead and words impede, words heal and words … Continue reading

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Increase Your Confidence with Power Poses

Change Your Physiology with Power Poses   “Our nonverbals govern how other people think and feel about us.” Amy Cuddy Amy Cuddy, in her excellent TedX video on youtube, shares some fascinating information about body language and positions of power.  … Continue reading

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Make the Most of Your Millenial Employees

Millenials are one of the fastest growing employee groups worldwide, and they have the most customer interaction of any age segment. Managers often wonder how to motivate them, since they crave flexibility and meaning.  Here are a few tips from … Continue reading

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Communication Tip for Winning Teams

Check In Weekly Face to Face If you have employees or co-workers, one of the most important things you can do to keep your team communication on track is to check in weekly.  Take a half-hour in an non-threatening, informal setting and … Continue reading

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Stress Tip: Ask for What You Want

At Work, At Home, Made Your Needs Clear So many times, we get upset because someone did not do what we wanted how we wanted it, and we did not get our needs met. The easiest way to overcome this … Continue reading

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A Good Customer Service Story

All it Takes is Kindness and Attention A few weeks ago, between appointments, I ran into Dillards to return something and stopped by the Estee Lauder counter.  Surprisingly, I had a delightful time.  Karen greeted me warmly, inquired as to … Continue reading

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Give Your Clients Information the Way THEY Want It

 Everyone Is Different: Pay Attention to Their Needs Do you know how your clients prefer information?  I recently learned that one of my important contacts really dislikes the phone, and prefers skype or face to face meetings. That was a … Continue reading

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Communicate Well by Asking Open-Ended Questions

And Actively Listen to the Answers At work, one of the best ways to improve your relationships with your colleagues, superiors and direct reports is to ask meaningful open-ended questions and then sit back and listen- actively.  In an earlier blog post, I described … Continue reading

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Look for the Best in Others

What You Think About Does Make a Big Difference In his new book, Social Intelligence, Daniel  Goleman writes about recent brain research: “One person’s inner state affects and drives the other person….We actually catch each other’s emotions like a cold.” The moresignificant the relationship is, … Continue reading

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