Tag Archives: communication

Speak Kind Words- Avoid Gossip

Have you ever noticed that some words impact you very differently than others? As Stephen Covey writes in the introduction to Aspire by Kevin Hall : “words sell and words repel, words lead and words impede, words heal and words … Continue reading

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Increase Your Confidence with Power Poses

Change Your Physiology with Power Poses   “Our nonverbals govern how other people think and feel about us.” Amy Cuddy Amy Cuddy, in her excellent TedX video on youtube, shares some fascinating information about body language and positions of power.  … Continue reading

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Communication Tip for Winning Teams

Check In Weekly Face to Face If you have employees or co-workers, one of the most important things you can do to keep your working relationship on track is to check in weekly.  Takea half-hour in an non-threatening, informal setting and sit down … Continue reading

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Stress Tip: Ask for What You Want

At Work, At Home, Made Your Needs Clear So many times, we get upset because someone did not do what we wanted how we wanted it, and we did not get our needs met. The easiest way to overcome this … Continue reading

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A Good Customer Service Story

All it Takes is Kindness and Attention A few weeks ago, between appointments, I ran into Dillards to return something and stopped by the Estee Lauder counter.  Surprisingly, I had a delightful time.  Karen greeted me warmly, inquired as to … Continue reading

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Give Your Clients Information the Way THEY Want It

 Everyone Is Different: Pay Attention to Their Needs Do you know how your clients prefer information?  I recently learned that one of my important contacts really dislikes the phone, and prefers skype or face to face meetings. That was a … Continue reading

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Communicate Well by Asking Open-Ended Questions

And Actively Listen to the Answers At work, one of the best ways to improve your relationships with your colleagues, superiors and direct reports is to ask meaningful open-ended questions and then sit back and listen- actively.  In an earlier blog post, I described … Continue reading

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Look for the Best in Others

What You Think About Does Make a Big Difference In his new book, Social Intelligence, Daniel  Goleman writes about recent brain research: “One person’s inner state affects and drives the other person….We actually catch each other’s emotions like a cold.” The moresignificant the relationship is, … Continue reading

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Don’t Assume- ASK

Get Clear Information from Someone in the Know One of the hardest parts of any job is feeling like you are missing critical data you need. Sometimes that data is product and service-related and other times, it is personnel-related. Lately, it might … Continue reading

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Fire Up! Your Business Standards

You Do Have the Power to Stop Negative Behavior No matter what kind of professional you are, CEO, executive, business owner, doctor, lawyer, manager, you have the right and indeed, the responsibility, to set standards for your workplace.  Many fields have set standards … Continue reading

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