Tag Archives: business relationships

How’s Your EQ?

The Key to More Effective Relationships at Home and Work Oracle Vice President Meg Bear says empathy is the critical 21st century skill. In an article in Fortune Magazine, business experts cite emotional intelligence as one of the most needed … Continue reading

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It’s Not about YOU!

Other People’s Behavior is ALWAYS about Them! I  recently had lunch with two great women who have achieved substantial success in life and business.  However, like so many people, they were taking way too much responsibility for others.  As I speak … Continue reading

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Give Your Clients Information the Way THEY Want It

 Everyone Is Different: Pay Attention to Their Needs Do you know how your clients prefer information?  I recently learned that one of my important contacts really dislikes the phone, and prefers skype or face to face meetings. That was a … Continue reading

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Communicate Well by Asking Open-Ended Questions

And Actively Listen to the Answers At work, one of the best ways to improve your relationships with your colleagues, superiors and direct reports is to ask meaningful open-ended questions and then sit back and listen- actively.  In an earlier blog post, I described … Continue reading

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Fire Up Your Networking with the Two Pocket Rule

 This Simple Trick Helps Organize Your Contacts As I have been getting to know the Jacksonville, FL, community, I have attended hundreds of networking events, and this community takes its networking seriously. At most events, people pass around their business … Continue reading

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Fire Up Your Communications at Work

 If You Don’t Know What’s Going On, Ask One of the hardest parts of any job is feeling like you are missing critical data you need.  Sometimes that data is product and service-related and other times, it is personnel-related.  If you … Continue reading

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Fire Up Your Business by Thinking Globally

Should You Be Doing Business Overseas? As Thomas Friedman wrote, the world is increasingly flat. Recently, we entertained two dear friends from Nigeria. A day later, my husband spoke to 3 computer techs in Bangelore, India. Several of my friends … Continue reading

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What’s In it For Them?

Focus on Customer Needs First and Foremost All too often, as a CEO, entrepreneur, manager or leader, we are looking at our bottom line, our corporate goals, our sales forecasts. etc. Equally important is to focus on the needs and issues of our … Continue reading

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Get People Fired Up by Expressing Gratitude

Praise Others and Say Thank You According to the US. Department of Labor, 46% of all people who quit do so because they felt they are not appreciated for the work they do. According to James Howard, 92% of workers … Continue reading

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Toxic People Destroy Your Work Environment

The Dangers of Toxic People In his book, Social Intelligence, Daniel Goleman writes about recent brain research which is quite compelling. “One person’s inner state affects and drives the other person…. We actually catch each other’s emotions like a cold.” … Continue reading

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