Category Archives: listening

How’s Your EQ?

The Key to More Effective Relationships at Home and Work Oracle Vice President Meg Bear says empathy is the critical 21st century skill. In an article in Fortune Magazine, business experts cite emotional intelligence as one of the most needed … Continue reading

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Give the Gift of Your Presence

Me and Cinderella Be Here Now In the US, we celebrated Mother’s Day yesterday.  My own mother died when I was 21, after a long terminal illness.  I still miss her delectible meals, artistic talent and haunting beauty.  While she … Continue reading

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Dignity and Respect- For Yourself and Others

Helping Others Needs to Be a Two Way Street Most of us have been raised thinking it’s appropriate to be generous, kind, loving and helpful to others.  In in today’s world with so much suffering, we are increasingly asked to … Continue reading

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It’s Not about YOU!

Other People’s Behavior is ALWAYS about Them! I  recently had lunch with two great women who have achieved substantial success in life and business.  However, like so many people, they were taking way too much responsibility for others.  As I speak … Continue reading

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5 Ways to Fire Up Your Sales

Ignite Your Sales with These Quick Tips  Never push a prospect- add value. Never force or manipulate- demonstrate listening and caring. 1.Truly listen to your customers Everyone wants to be heard, and appreciated. Ask what their needs and concerns are, … Continue reading

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Speak Kind Words- Avoid Gossip

Have you ever noticed that some words impact you very differently than others? As Stephen Covey writes in the introduction to Aspire by Kevin Hall : “words sell and words repel, words lead and words impede, words heal and words … Continue reading

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A Good Customer Service Story

All it Takes is Kindness and Attention A few weeks ago, between appointments, I ran into Dillards to return something and stopped by the Estee Lauder counter.  Surprisingly, I had a delightful time.  Karen greeted me warmly, inquired as to … Continue reading

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Communicate Well by Asking Open-Ended Questions

And Actively Listen to the Answers At work, one of the best ways to improve your relationships with your colleagues, superiors and direct reports is to ask meaningful open-ended questions and then sit back and listen- actively.  In an earlier blog post, I described … Continue reading

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Express Gratitude for the Small Things

Acknowledge Each Other Regularly Taking the time to thank your loved ones for their small acts of kindness goes a long way.  It’s a key to a good marriage, friendship or family. Certainly, one spouse may do most of the cooking and … Continue reading

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Don’t Assume- ASK

Get Clear Information from Someone in the Know One of the hardest parts of any job is feeling like you are missing critical data you need. Sometimes that data is product and service-related and other times, it is personnel-related. Lately, it might … Continue reading

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