Category Archives: listening

Speak Kind Words- Avoid Gossip

Posted on February 25, 2013 by Snowden McFall

Have you ever noticed that some words impact you very differently than others? As Stephen Covey writes in the introduction to Aspire by Kevin Hall : “words sell and words repel, words lead and words impede, words heal and words … Continue reading →

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A Good Customer Service Story

Posted on June 18, 2012 by Snowden McFall

All it Takes is Kindness and Attention A few weeks ago, between appointments, I ran into Dillards to return something and stopped by the Estee Lauder counter.  Surprisingly, I had a delightful time.  Karen greeted me warmly, inquired as to … Continue reading →

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Communicate Well by Asking Open-Ended Questions

Posted on December 5, 2011 by Snowden McFall

And Actively Listen to the Answers At work, one of the best ways to improve your relationships with your colleagues, superiors and direct reports is to ask meaningful open-ended questions and then sit back and listen- actively.  In an earlier blog post, I described … Continue reading →

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Express Gratitude for the Small Things

Posted on November 29, 2011 by Snowden McFall

Acknowledge Each Other Regularly Taking the time to thank your loved ones for their small acts of kindness goes a long way.  It’s a key to a good marriage, friendship or family. Certainly, one spouse may do most of the cooking and … Continue reading →

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Don’t Assume- ASK

Posted on November 1, 2011 by Snowden McFall

Get Clear Information from Someone in the Know One of the hardest parts of any job is feeling like you are missing critical data you need. Sometimes that data is product and service-related and other times, it is personnel-related. Lately, it might … Continue reading →

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Fire Up Your Communication with Clarification

Posted on October 14, 2011 by Snowden McFall

Minimize the Stress of Conflict with Better Communication So often when colleagues are disagreeing with each other, they rarely listen to what the other is saying. In today’s world, we are all so busy, it’s rare that people give each other their … Continue reading →

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