Category Archives: Customer Service

A Good Customer Service Story

Posted on June 18, 2012 by Snowden McFall

All it Takes is Kindness and Attention A few weeks ago, between appointments, I ran into Dillards to return something and stopped by the Estee Lauder counter.  Surprisingly, I had a delightful time.  Karen greeted me warmly, inquired as to … Continue reading →

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Why is Good Customer Service So Rare?

Posted on January 27, 2012 by Snowden McFall

Ok- I admit it- I’m frustrated.  Very frustrated.  I have dealt with many vendors including phone companies, insurance companies, and banks this week who seem like they could care less about their customers.  They don’t return phone calls, they change … Continue reading →

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Fire Up Your Marketing with Genuine Testimonials

Posted on October 18, 2011 by Snowden McFall

 Use Longer, Meaningful Testimonials for Impact We’ve all seen the phony sounding TV commercials with hackneyed phrases that don’t ring true. That is not good advertising. It turns us off. What is highly effective is the use of authentic customer … Continue reading →

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Fire Up Your Communication with Clarification

Posted on October 14, 2011 by Snowden McFall

Minimize the Stress of Conflict with Better Communication So often when colleagues are disagreeing with each other, they rarely listen to what the other is saying. In today’s world, we are all so busy, it’s rare that people give each other their … Continue reading →

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Fire Up! Your Business Standards

Posted on September 16, 2011 by Snowden McFall

You Do Have the Power to Stop Negative Behavior No matter what kind of professional you are, CEO, executive, business owner, doctor, lawyer, manager, you have the right and indeed, the responsibility, to set standards for your workplace.  Many fields have set standards … Continue reading →

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What’s In it For Them?

Posted on August 12, 2011 by Snowden McFall

Focus on Customer Needs First and Foremost All too often, as a CEO, entrepreneur, manager or leader, we are looking at our bottom line, our corporate goals, our sales forecasts. etc. Equally important is to focus on the needs and issues of our … Continue reading →

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Get People Fired Up by Expressing Gratitude

Posted on August 10, 2011 by Snowden McFall

Praise Others and Say Thank You According to the US. Department of Labor, 46% of all people who quit do so because they felt they are not appreciated for the work they do. According to James Howard, 92% of workers … Continue reading →

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Toxic People Destroy Your Work Environment

Posted on August 8, 2011 by Snowden McFall

The Dangers of Toxic People In his book, Social Intelligence, Daniel Goleman writes about recent brain research which is quite compelling. “One person’s inner state affects and drives the other person…. We actually catch each other’s emotions like a cold.” … Continue reading →

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Take Excellent Care of Your Customers

Posted on May 17, 2011 by Snowden McFall

One of the most important dimensions of any marketing plan should be customer retention. The best way to keep your business healthy is to take excellent care of your existing customers. Even if the primary work you have done for them has been completed, … Continue reading →

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The Value of Great Customer Service

Posted on June 27, 2010 by Snowden McFall

Last night, we had two completely different dining experiences, which highlight the value of excellent customer service. It was a special occasion: we were celebrating the fact that my new book, Stress Express! 15 Instant Stress Relievers had been sent … Continue reading →

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