Category Archives: Customer Service

Are You Losing Customers?

Are you so successful that you can afford to lose good, long-term customers?  Most of us want to retain customers and continue to provide value for them.  But  inflexible policies and procedures can cost you business. Let me share a … Continue reading

Posted in business relationships, Customer Service, sales, Success | Tagged | Comments Off on Are You Losing Customers?

The NO, NO, NO Woman

Recently, I was shopping at a retail store which had a big sale.  (This was a week before Black Friday.) I had half an hour before my meeting and zipped in, found what I wanted and stood in a looonnnng … Continue reading

Posted in Customer Service, Success | Tagged | Comments Off on The NO, NO, NO Woman

Easiest Way to Make More Money

  One of the most important dimensions of any marketing plan should be customer retention. The best way to keep your business healthy and keep your business growing is to take excellent care of your existing customers.  They are your best source of … Continue reading

Posted in business relationships, Communication, Customer Service, Success | Tagged | Comments Off on Easiest Way to Make More Money

5 Ways to Fire Up Your Sales

Ignite Your Sales with These Quick Tips  Never push a prospect- add value. Never force or manipulate- demonstrate listening and caring. 1.Truly listen to your customers Everyone wants to be heard, and appreciated. Ask what their needs and concerns are, … Continue reading

Posted in business relationships, Customer Service, listening, sales, Success | Tagged , | Comments Off on 5 Ways to Fire Up Your Sales

Good Customer Service- NOT

AT & T Did Not Make This Customer Happy Have you ever had the experience of dealing with someone where you just could not get anywhere and you were incredibly frustrated, maybe even furious? Enter AT&T business, whom I have … Continue reading

Posted in Anger, Communication, Customer Service, Success | Tagged | Comments Off on Good Customer Service- NOT

A Good Customer Service Story

All it Takes is Kindness and Attention A few weeks ago, between appointments, I ran into Dillards to return something and stopped by the Estee Lauder counter.  Surprisingly, I had a delightful time.  Karen greeted me warmly, inquired as to … Continue reading

Posted in Communication, Customer Service, listening, Success | Tagged , , | Comments Off on A Good Customer Service Story

Why is Good Customer Service So Rare?

Ok- I admit it- I’m frustrated.  Very frustrated.  I have dealt with many vendors including phone companies, insurance companies, and banks this week who seem like they could care less about their customers.  They don’t return phone calls, they change … Continue reading

Posted in business relationships, Customer Service, Success | Tagged , | Comments Off on Why is Good Customer Service So Rare?

Fire Up Your Marketing with Genuine Testimonials

 Use Longer, Meaningful Testimonials for Impact We’ve all seen the phony sounding TV commercials with hackneyed phrases that don’t ring true. That is not good advertising. It turns us off. What is highly effective is the use of authentic customer … Continue reading

Posted in advertising, business relationships, Communication, Customer Service, Marketing, Success | Tagged , , , , | Comments Off on Fire Up Your Marketing with Genuine Testimonials

Fire Up Your Communication with Clarification

Minimize the Stress of Conflict with Better Communication So often when colleagues are disagreeing with each other, they rarely listen to what the other is saying. In today’s world, we are all so busy, it’s rare that people give each other their … Continue reading

Posted in Anger, business relationships, Communication, Customer Service, listening, management, Stress Relief, Success | Tagged , , , , , | Comments Off on Fire Up Your Communication with Clarification

Fire Up! Your Business Standards

You Do Have the Power to Stop Negative Behavior No matter what kind of professional you are, CEO, executive, business owner, doctor, lawyer, manager, you have the right and indeed, the responsibility, to set standards for your workplace.  Many fields have set standards … Continue reading

Posted in business relationships, Communication, Customer Service, employee engagement, management, Stress Relief, Success | Tagged , , , | Comments Off on Fire Up! Your Business Standards