Category Archives: Communication

Asking For Help is Smart

Don’t Deny Others the Chance to Assist Recently, I heard from a  friend in the hospital who is critically ill.  She had been there for 5 days and was calling to let me know.  I was so grateful to know what … Continue reading

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Good Customer Service- NOT

AT & T Did Not Make This Customer Happy Have you ever had the experience of dealing with someone where you just could not get anywhere and you were incredibly frustrated, maybe even furious? Enter AT&T business, whom I have … Continue reading

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Unlimited Choice is NOT a Good Thing…For Your Business

Have you ever been to a restaurant with a huge menu?  I have and it just frustrates me because there is too much to focus on. Most of us think that “more” is always better.  But recent research indicates that … Continue reading

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Speak Kind Words- Avoid Gossip

Have you ever noticed that some words impact you very differently than others? As Stephen Covey writes in the introduction to Aspire by Kevin Hall : “words sell and words repel, words lead and words impede, words heal and words … Continue reading

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Watch your Negative Self-Talk

Stop Judging Yourself: Watch Your Negative Self-Talk In a recent interview, Barbara Corcoran of Shark Tank, real estate mogul and successful business woman, shared some of her life challenges.  As a child in a family of 10 in NJ, she … Continue reading

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Overcoming the Stress of Holidays

You Can Overcome Holiday Stress All too often the pressure of meals, gift-giving, family dynamics and time management get to be too much.  Here’s how to prevent and beat that  holiday stress.   • Ask for help. If you are cooking … Continue reading

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Increase Your Confidence with Power Poses

Change Your Physiology with Power Poses   “Our nonverbals govern how other people think and feel about us.” Amy Cuddy Amy Cuddy, in her excellent TedX video on youtube, shares some fascinating information about body language and positions of power.  … Continue reading

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Make the Most of Your Millenial Employees

Millenials are one of the fastest growing employee groups worldwide, and they have the most customer interaction of any age segment. Managers often wonder how to motivate them, since they crave flexibility and meaning.  Here are a few tips from … Continue reading

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Keep Your Employees with these Key Questions

Have you read this book? First, Break All the Rules, What the World’s Great Managers Do Differently is a compilation of the findings of Gallup poll researchers who interviewed over 1 million employees, 80,000 managers and 400 companies.  The book makes several great points. … Continue reading

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Marketing Tip- How Often to Contact?

 Once Every 6 Weeks Clients frequently ask me to create their marketing strategy and their marketing materials.  But I always want to know how they are going to implement the strategy and follow-up using the marketing materials. One suggestion is to use the … Continue reading

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