Category Archives: Communication

Is Lack of Boundaries Stressing You Out?

You Must Set Limits on Your Time and Energy Mary’s mother demanded enormous amounts of her time, even though she was perfectly healthy.  Instead of declining all the requested visits, Mary spent way too much time with her mother, ignoring … Continue reading

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How’s Your EQ?

The Key to More Effective Relationships at Home and Work Oracle Vice President Meg Bear says empathy is the critical 21st century skill. In an article in Fortune Magazine, business experts cite emotional intelligence as one of the most needed … Continue reading

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Your Worst Enemy Could Be You!

“Argue for your limitations and sure enough, they’re yours.” Richard Bach 75-85% of those most of our daily thoughts are negative. We judge ourselves severely, we think we should do it better, we compare ourselves to others and find fault … Continue reading

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Stress-Free Relationships at Work

In today’s dog eat dog world, you will go farther faster by cultivating positive relationships at work. Use these tips to build rapport and create a better work environment. Continue reading

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Never Be Late Again

Are you one of those people who is chronically late?  Who always rushes from place to place and leaves people waiting on you, creating tension before you even start?  Do you realize that being late is actually a broken agreement, … Continue reading

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The 1 Key to Great Presentations

Do This and You Cannot Fail So many people ask me as a professional speaker how to overcome nervousness and anxiety about public speaking. And the answer is really simple: PREPARATION.  The more you prepare in 4 ways, the more … Continue reading

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Easiest Way to Make More Money

  One of the most important dimensions of any marketing plan should be customer retention. The best way to keep your business healthy and keep your business growing is to take excellent care of your existing customers.  They are your best source of … Continue reading

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Don’t Let Email Run Your Life

Manage Your Email Time and Reduce Stress I’ve heard so many professionals tell me in my speeches that they get hooked by their email and get stressed out.  Some even have an alarm that rings or chimes every time a … Continue reading

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Asking For Help is Smart

Don’t Deny Others the Chance to Assist Recently, I heard from a  friend in the hospital who is critically ill.  She had been there for 5 days and was calling to let me know.  I was so grateful to know what … Continue reading

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Good Customer Service- NOT

AT & T Did Not Make This Customer Happy Have you ever had the experience of dealing with someone where you just could not get anywhere and you were incredibly frustrated, maybe even furious? Enter AT&T business, whom I have … Continue reading

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