Category Archives: business relationships

Are You Losing Customers?

Are you so successful that you can afford to lose good, long-term customers?  Most of us want to retain customers and continue to provide value for them.  But  inflexible policies and procedures can cost you business. Let me share a … Continue reading

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Is Lack of Boundaries Stressing You Out?

You Must Set Limits on Your Time and Energy Mary’s mother demanded enormous amounts of her time, even though she was perfectly healthy.  Instead of declining all the requested visits, Mary spent way too much time with her mother, ignoring … Continue reading

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How’s Your EQ?

The Key to More Effective Relationships at Home and Work Oracle Vice President Meg Bear says empathy is the critical 21st century skill. In an article in Fortune Magazine, business experts cite emotional intelligence as one of the most needed … Continue reading

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Stress-Free Relationships at Work

In today’s dog eat dog world, you will go farther faster by cultivating positive relationships at work. Use these tips to build rapport and create a better work environment. Continue reading

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Want to Get Fired Up?

October is International Fired Up! Month “Enthusiasm is the greatest asset you can possess, for it can take you further than money, power or influence.” Dada Vaswani  I created this month in 1997 to celebrate attitude and success. Your positive attitude … Continue reading

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Never Be Late Again

Are you one of those people who is chronically late?  Who always rushes from place to place and leaves people waiting on you, creating tension before you even start?  Do you realize that being late is actually a broken agreement, … Continue reading

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It’s Not about YOU!

Other People’s Behavior is ALWAYS about Them! I  recently had lunch with two great women who have achieved substantial success in life and business.  However, like so many people, they were taking way too much responsibility for others.  As I speak … Continue reading

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The 1 Key to Great Presentations

Do This and You Cannot Fail So many people ask me as a professional speaker how to overcome nervousness and anxiety about public speaking. And the answer is really simple: PREPARATION.  The more you prepare in 4 ways, the more … Continue reading

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Easiest Way to Make More Money

  One of the most important dimensions of any marketing plan should be customer retention. The best way to keep your business healthy and keep your business growing is to take excellent care of your existing customers.  They are your best source of … Continue reading

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5 Ways to Fire Up Your Sales

Ignite Your Sales with These Quick Tips  Never push a prospect- add value. Never force or manipulate- demonstrate listening and caring. 1.Truly listen to your customers Everyone wants to be heard, and appreciated. Ask what their needs and concerns are, … Continue reading

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